Client Bill Of Rights As my client and partner, you are entitled to: Professional, prompt and courteous service at all time from me and my company. Integrity An ability to listen to your needs and recommend meaningful solutions. Once you are my client, I am on retainer for life. I will work for you seven days a week, twenty-four hours a day. (1) When I call you, please pick up the telephone, If you can't come to the phone, please return my call. Never avoid me please. I will call you two or three times a year. When I call, I will have an ideal relating to the creation and protection of your wealth. I will always have your best interest at heart. (2) I am entitled to a yes or no. A maybe kills opportunity. Nice people would rather lie to my face than hurt my feelings. I can take no. The more times I get misled by a maybe, the less time I have to serve you or develop new clients. Building and servicing my clientele is my livelihood. To me, a no does not mean never. It simply means not now. So please understand that in all cases, I need a yes or no. (3) If I perform to your satisfaction and standards, then I want to meet some people that you know. I will never embarrass you. Again, building and servicing my clients is my livelihood, and I want you to feel comfortable working with me this way. (4) Finally, I am entitled to both positive and negative feedback. Most industries have poor feed back systems. We only hear bad news. I want to know when you are upset, but I also need to know what is working well. I am looking forward to being your partner.